Review

"With clarity and precision, Mark Graban steps through the process of collecting and analyzing the kind of data you focus on... If you're navigating a tough business environment, you need this book."

Daniel H. Pink
Author of WHEN and DRIVE

"Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work."

Eric Ries
Author of The Lean Startup and The Startup Way

"This book outlines in understandable terms the complex world of performance measurement."

Dr. John Toussaint
Executive Chairman and CEO, Catalysis
Author of books, including On the Mend

"Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics -- and that's valuable time we now put to better use."

Dr. Greg Jacobson
CEO and Co-Founder, KaiNexus

From the Author

Hi, I'm Mark Graban. I help people in many industries improve their business processes and results. With methods grounded in the Lean methodology, math, and science -- and backed by data. It's better to make decisions based on facts instead of opinions, hunches, or feelings. Learn how to convert data, metrics, and charts into knowledge and wisdom -- driving more improvement.

That's what I do and why I wrote Measures of Success.

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