Question 1

Can i insert micro sd card 512gb in vmb5000 smart hub? is 256gb the maximum capacity?

Accepted Answer

Dear Amazon Customer,

Thank you for your question.

We have tested micro-SD cards with a maximum capacity of 256 GB and can only confirm that up to that capacity they work properly.

Further useful information on how to take advantage of the local storage on micro-SD card with the VMB5000 SmartHub is available in this knowledge base article: How do I record 4K videos to a local storage device?

You can look it up by going to our website and clicking on the magnifying icon in the top right-hand corner.

If you have further questions or need our help, please contact our support team: go to our website, click on “Support” in the top right-hand toolbar, and select country from the drop-down list. Calls are free of charge.

You can also visit the Arlo community: go to our website, click “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Ask the Community”.

Regards,
Arlo Europe Support

Question 2

Can i access stored videos on this Hub from outside home network?

Accepted Answer

Dear Amazon Customer,

Thank you for your question. We apologize for the late reply.

It is possible to access the locally saved recordings on a micro-SD card via the Arlo Secure app thanks to the Direct Storage Access feature. To access the recordings from outside your local network, you will have to enable port forwarding or use a VPN.

For further useful information, please visit https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support

You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo

Regards,
Arlo Europe Support

Question 3

What is the connectivity range of this hub compared with the arlo pro 2 base station?

Accepted Answer

Dear Amazon Customer,Due to technical problems, we apologize for the delayed response on your query.Thank you for your question. The connectivity range is approximately the same as with the PRO base station.If you have further questions, then please visit our Arlo community at https://community.netgear.com/t5/Arlo-Smart-Home-Security/ct-p/ArloBest Regards,Arlo Support UK

Question 4

Would this work with Arlo pro 4

Accepted Answer

Dear Amazon Customer,

Thank you for your question.

Yes, the VMB4540 Arlo SmartHub is compatible with the following Arlo products: Arlo Ultra, Ultra 2, Essential Wire-Free, Essential Indoor, Pro 4, Pro 3, Pro 3 Floodlight, Pro 2, Pro, VMC3030 Wire-Free, Video Doorbell Essential Wired, and Audio Doorbell.

Keep in mind that the Arlo Pro 4 camera can also be directly connected to a 2.4 GHz Wi-Fi network.

More answers to the FAQ about the Arlo Pro 4 camera can be found in this article from our knowledge base: Arlo Pro 4 FAQ

You can look it up by going to our website, clicking on “Support” in the upper left corner, and then “Get Support”.

If you have further questions or need our help, please contact our support team: go to our website, click on “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Contact Support”, then scroll down and select country from the drop-down list. The calls are free of charge.

You can also visit the Arlo community: go to our website, click “Support” in the upper toolbar, scroll to the middle of the page and in the green window click on “Ask the Community”.

Regards,
Arlo Europe Support

Manufacturer	JE07X
Part Number	VMB4540-100EUS
Product Dimensions	5.3 x 14 x 15.2 cm; 500 g
Item model number	VMB4540-100EUS
Size	SmartHub
Colour	White
Style	USB storage
Pattern	Single
Power Source	Wired, Power Cord
Installation method	Screw-In
Item Package Quantity	1
Plug profile	Surface Mount
Included Components	(1) Arlo SmartHub VMB4540 (1) Power Supply (1) Network Cable (1) Quick Start Guide (1) Window Sticker
Batteries included?	No
Batteries Required?	No
Item Weight	500 g

ArloCertified Accessory, SmartHub Add-On Unit, USB Local Storage, Designed for Arlo Essential 2, Pro 3, Pro 4, Pro 5, Ultra 2 (+XL), Video Doorbell, & Floodlight, White

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