SYLVOX 43'' Outdoor Smart TV 4K UHD Waterproof TV 1000NIT High Bright, Android 11.0 Support Download APP ARC & CEC, Suitable for Outdoor Use(Deckpro Series)

I recently purchased an outdoor TV and, unfortunately, encountered an issue shortly after setting it up. However, the customer service I received was outstanding. They were quick to respond, handled the situation professionally, and resolved the problem efficiently. The replacement process was seamless, and I’m now enjoying my outdoor TV with no further issues. In fact, the picture is really bright and looks great poolside. Audio is dialed too. Great value. Highly recommend this company for their excellent service and quality products.Let me know if you’d like to tweak anything!

After a couple of weeks my TV turned on but didn't display any picture. The TV probably got knocked around during shipping and finally gave out shortly after setup. I did purchase an extra warranty through Amazon just in case! I went straight to Sylvox instead of Amazon just so they could be aware of the issue. They corresponded swiftly and I had a replacement within 2 weeks. They also provided a return label and I reused the box the new one came in.The TV uses Android/Google TV so all of the apps we currently use in the house are available. At one point, one app wouldn't download "app not available for current version of your software" or something similar. Just restart the TV and try again that seemed to fix it.The remote works well and was easy to connect via the initial TV setup menu. The TV menus are responsive and snappy. Bluetooth and wifi setup were both seamless. You can also connect it to a BT speaker, but keeping it connected all the times seems tricky. It's probably a fight between the BT speaker and the TV and a few other devices as well.The box also comes with a variety of mounting bolts if needed. A wall mount is NOT included. However, the mount you buy separately will also come with some bolts.The TV's enclosure is solid and quiet. The original TV I bought on Amazon had a loud fan noise, but this replacement unit directly from Sylvox is completely quiet. They said they had updated the design and removed the fan noise entirely, GOOD MOVE.My original purchase from Amazon didn't have any physical buttons (that I could find) to operate the TV. This replacement from Sylvox has a set of buttons on the side in case you cannot use the remote.The audio leaves a bit to be desired, but I find the MEDIA setting to have a good balance between speech and base. More often than not, you will use your own independent speaker, but it's not horrible otherwise. Keep in mind that the sounds is enclosed in the case so don't expect living room quality.Overall, we like the vividness of the display mid day sun on our pool deck. The warranty process was a breeze.

We bought this TV in July 2023, and it sat in its box for almost a year because we had just moved and we hadn’t yet setup our outdoor space. We finally set it up, loved it, and it stopped working after about two weeks. We woke up one morning and the TV was flashing white at the bottom of the screen, nothing else. I emailed customer service asking if there was anything they could do, and they quickly replied and worked with me to get a replacement sent to us within a week of my initial email. They have been so kind and helpful, and followed up to make sure the new TV works. They sent a shipping label and we will pack up the old tv in the new tv’s box and send it back on its way at no cost to us.Excellent customer service from Sylvox, and a wonderful and very user friendly TV!

I was unlucky to receive a damaged TV. The picture was fine, but there was no sound (must have been something internal). Nonetheless, it took me days to finally get a hold of customer service & only by email. It was extremely frustrating that I could not talk to a person on the phone, but rather only through email, which they only responded once per day. After a week of not getting anywhere, I just decided to return the TV and purchase a new one. The new one I received works perfectly!

This is an update to my previous review. After being contacted from higher level support, I was sent a replacement tv. Got it mounted and it works great. Guess I got a defective unit. Huge shout out to Leah and Leeke for taking the time to address my issue.Previous review:Picture is outstanding and very bright. My only issue is when in direct sunlight (with 80 degree temps) it seems to overheat and the screen goes very dark. The sound is still on. I have to unplug it and put it in the shade for 15-20 minutes then it’ll work for another 30 minutes. I put a pool umbrella over it to shade it and it works fine. This is not why I bought it. Contacted support several times, but was told that was just the nature of the tv and good luck. Don’t advertise it as DIRECT SUNLIGHT if it fails in DIRECT SUNLIGHT. My $300 Vizio worked this well for $2000 less.

I received my TV on June 19th - delivery time was average but it is a large heavy TV. When I installed it I was impressed with the picture quality - I hooked up an Amazon 4K firestick and it works great. I had no problem setting up my Wi-Fi network. The TV remote seems heavy duty and weather proof. The wall I mounted to on my uncovered patio is always in partial shade - so I turned down the brightness and the picture looks great. Due to the fact the speakers are protected and the sound comes from the bottom of the TV - I recommend getting a sound bar but if you don't have one right away the sound seems fine. I did use their customer service for a minor replacement part - they were fast to ship it out to me and it did not affect me hanging my TV to the wall mounts.All in all - very good TV for the money - I recommend it!