After inserting the key to the keyhole, we can turn the key but can not turn the knob and unlock

Please make sure turning the key 90 degrees, holding the key at the same time turning the knob. If not work, please try to turn the key to the left 5-10 degrees and you will hear a little click sound.

The knob gives green light but it won't turn.

Please charge the lock and ensure the battery level is over 60% and then trying again or unlock with keys.

How can I charge the lock and how long will it be fully charged?

There is a type-c port on the exterior knob and you can charge it via it, the cord is not included. When charging, the LED will flash red and blue and it is solid blue when fully charging.

I can not install the exterior knob through the latch.

Please make sure the geektale logo on the exterior knob is upward.

My lock is already programmed but not connecting with the app. What could be the reasons and solutions?

Ensure you're within Bluetooth range. Update app firmware, . If Bluetooth is dormant, click screen to reconnect. If there's a Bluetooth delay, wait 5-10 minutes and try again. If still not working, reprogram the lock.

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Description

🔐 Upgrade your door to the future of smart security—because your home deserves genius-level protection.

LONG LASTING POWER - Rechargeable battery lasts up to 8 months on a single 3-hour charge—set it and forget it.
VOICE REMOTE READY - Unlock from anywhere with WiFi gateway and control hands-free via Alexa or Google Home.
LIGHTNING FAST ACCESS - Unlock your door in just 1 second with advanced biometric tech—no more fumbling for keys.
SEAMLESS SMART CONTROL - Manage users, share e-keys, and monitor access logs effortlessly via the intuitive app.
TAILORED SECURITY MODES - Switch between auto-lock, passage, and privacy modes with a simple interior knob twist.

The GeekTale Fingerprint Door Knob is a sleek, matte black biometric lock designed for indoor use. It stores up to 20 fingerprints and unlocks in just 1 second. Featuring Bluetooth app control, remote unlocking via WiFi gateway, and voice assistant compatibility, it offers versatile smart home integration. With three customizable lock modes and a rechargeable battery lasting up to 8 months, installation is quick and hassle-free, making it ideal for bedrooms, offices, and apartments.

Specifications

Material	Aluminum
Brand	GeekTale
Color	Matte Black
Product Dimensions	2.98"L x 2.95"W
Exterior Finish	Aluminum
Specific Uses For Product	Door
Special Feature	Fingerprint Door Knob, Up to 20 Fingerprints Unlock, Bluetooth Unlock,One Touch Unlock, Smart Control with app, Auto Lock, Passage Mode, Privacy Mode, Easy Install
Included Components	Lock And Key
Lock Type	Biometric
Handle Material	Aluminum
Number of Items	1
Manufacturer	GeekTale
Room Type	Multiroom
Indoor/Outdoor Usage	Indoor
Part Number	K13
Item Weight	1.59 pounds
Item model number	K13
Batteries	1 Lithium Ion batteries required. (included)
Finish	Powder Coated
Number Of Pieces	1
Special Features	Fingerprint Door Knob, Up to 20 Fingerprints Unlock, Bluetooth Unlock,One Touch Unlock, Smart Control with app, Auto Lock, Passage Mode, Privacy Mode, Easy Install
Batteries Included?	Yes
Batteries Required?	Yes
Battery Cell Type	Lithium Ion

Reviews

S**K

Best Finger Print Door Knob on the Market

I absolutely love this product and brand. I bought this item and was wanting to put it on my bedroom door for privacy but then my front door knob broke so I decided to put it on the front door and I have to say. This was absolutely amazing!!! It was easy to install. The instructions were on point. The finger print security was absolutely wonderful. I can use my thumb and register it and then place my index finger on there and it wouldn’t let me in at all. Only my thumb worked and that was awesome. I had others come over and try it and sure enough they couldn’t get in. Only me. And for the price I paid was amazing as well. This product works like a $300 product for a fraction of the price and not to mention the app settings was very easy to work with. And it let me unlock and lock with the app which was an even better experience. The battery life is great too. I didn’t have to charge it but once every two months. I recommend this product to everyone who wants top notch security!!!

15.04.2025

N**

Useless after 4 months

No issues for 4 months. Came time to charge and it wouldn’t charge. It’s useless. Reached out to customer support and they couldn’t provide any help.

6.02.2025

D**S

I love this door knob

I love this door knob. It is a time saver for me getting in and out of my apartment

25.02.2025

T**I

Would buy again

Easy to set up, and easy to install.

2.05.2025

B**L

Battery doesn't hold a charge

Got this to keep grandkids out of the basement. The installation is backwards, when installed according the the instructions, the fingerprint is on the basement side. In order to put the fingerprint on the proper side the "lock/unlock" switch operates backwards. Once I got it installed, plugged into a power source and programmed it, only to find out that when I unplugged it there was no charge on the battery. Lost the programming. Put on charge for 6 hours, still no charge. Customer service was absolutely no help.

10.12.2024

R**I

Malfunctioning

It was working great when it was working. Not even a year, it started malfunctioning. Apparently they have updated this lock. Thinking to give a try

8.09.2024

N**Z

Good for the money

Good for the price. It locks back quickly. Sometimes it has trouble reading your finger print

21.02.2025

G**6

Purchased 2 of these door knobs

Purchased this smart door knob for a closet. Worked good for about a month, then no longer works unless you use the key. Not happy, junk don’t purchase. Let’s see how long my second one lasts…

8.08.2024

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