HoneywellHome RCHSIMV1/W Smart Home Security Indoor Motion Viewer, White

The items was a piece of junk. It had been used and abused. Would not work. I would not recommend this product he is selling as new to anyone. Amazon should be ashamed to sell their products. I want my money returned. The product was shipped back.

I purchased Honeywell RCHSIMV1 Smart Home Security Indoor MotionViewer, synced device to base unit, sensor security indicates it is active but I have never been able to get any motion notifications or film. I called Honeywell support and they were struggling to find instructions even after I gave them the model #...too many honeywell security products. I am totally dissatisfied with this purchase.

In general, over the last months I have been pleased with the Honeywell Home Security system and its operation. However, about a month ago the wireless, indoor battery powered motion viewer stopped working.Last week I had some time to troubleshoot the device. When I started troubleshooting, I soon found out that there is no information (that I could find) to guide that process. This past Saturday I called Customer Support andwaited on hold for about 10 minutes for someone from customer support to talk to. When the person did come on the line and after explaining my situation that person gave me the impression she had no idea on what steps I should take to correct my situation. She put me on hold for approximately another 10 minutes and then came back withsome suggestions. First I should open my app and then push a little button on the bottom of the motion device. I think she said it was a reset button and I needed the end of a paper clip to push the button. I did that and she askedwhat I saw on the app, I said nothing. She then put me on hold, came back after a period of time and said I would need to reset the entire system. I asked her why the following would not work: take the batteries out of the device, then reinsert them and go through the sensor accessory add procedure that was used originally to set up the device? She said no, I need to reset the total system and that she would guide me through the procedure. I ask her how long it would take and she did not have an answer. I told her that I have been on the phone for about 30 to 35 minutes already and that due to an appointment I had I would have to call back later in the day. She gave me a case number to use when I called back. I called back later that day, waited approximately 10 minutes to talk to an individual, and gave her my case number. She too did not give me the impression she knew anything about the system. She put me on hold and after 10 minutes came back to me and said she would help me reset the system. I asked her whatdoes a system reset entail and also why taking out the batteries and going through the add accessory procedure would not work? She put me on hold, came back after several minutes on hold and said that taking the batteries out wouldnot work and that I had to reset the system. She stated that all devices that I have on the system would need to be re-installed. I told her I have several entry sensors screwed in on my doors and she said they would have to unscrewed. Itold her I did not have the time to go through all of that and that I would call back. It is hard for me to believe that if one component of the Honeywell System fails, a complete reset of the entire system is necessary. Also, I do not understand why taking out the batteries and going through the accessory add procedure would not work. To me, it would be like adding another motion sensor to the system.I am disappointed that Honeywell's customer support seemingly lacks the system knowledge to help a customer in a timely manner. While talking to your support personnel, I spent an exorbitant amount of time on hold while they did their homework on what to do to help me.So, if your motionview fails (or perhaps any system component), be prepared to uninstall all your devices - a BIG PAIN IN THE ...As a side note, the motionviewer worked for approximately 5 months, then failed.