Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Hardcover – Illustrated, June 18, 2013

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change