The sensor lights up that it is working, however it does not actually open or close. Automatic or manual. Any troubleshooting ideas?

I've had this garbage can for 2 years & after the first 18 months the lid stopped opening even after changing the batteries and I was tempted to return it (because it was still under warranty), so my husband felt it just needed a good dose of 3 in 1 oil sprayed all around the lid creases. Bingo, that was the problem. I waited 7 months before posting this to make sure it still works and it does. My thoughts are every year to year and a half it needs a spray of 3 in 1 oil.

Where can I buy a 21 gallon bags?

simplehuman Code X Custom Fit Liners, Extra Large, Ultra Strong Trash Bags, 80 Liter / 21 Gallon, 3 Refill Packs (60 Count) - https://www.amazon.com/gp/product/B010B2X8KK/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

Where can I buy just the lid or the sensor if it becomes defective or ruined ?

They are available at: ninestarsusa.com. This is Model DZT-80-4. The replacement lid is Lid-4.

Desertcart Logo

Deliver to Trinidad and Tobago

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

♻️ Elevate your space with hands-free, hygienic trash tech!

DISCREET CLEAN - Ring liner keeps trash bags out of sight, maintaining a tidy environment.
LONG LASTING POWER - Up to 6 months of battery life with just 3 D-size batteries.
SMART SENSOR RANGE - Infrared sensor detects motion within 10 inches and 130° angle for seamless use.
TOUCHLESS CONVENIENCE - Wave your hand to open the lid—no germs, no hassle.
SLEEK STAINLESS STEEL DESIGN - Fingerprint-resistant finish for a modern, clean look in any space.

The Ninestars 21 Gallon Stainless Steel Touchless Trash Can features advanced infrared sensor technology for hands-free lid operation, a fingerprint-resistant stainless steel body, and a discreet ring liner to hide trash bags. Designed for durability and convenience, it offers up to 6 months of battery life powered by 3 D-size batteries, making it perfect for modern homes and offices seeking a sleek, hygienic waste solution.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

TT$7349

Duties & taxes incl.

Trinidad and Tobagostore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

ChatGPT - opens in a new tab Perplexity - opens in a new tab Claude - opens in a new tab Grok - opens in a new tab Google AI - opens in a new tab

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

View all Trustpilot reviews

Brand	Ninestars
Model Number	TRASH-DZT-80-4
Colour	Stainless Steel
Product Dimensions	45.69 x 35.61 x 72.69 cm; 5.04 kg
Capacity	21.1 gallons
Material	Stainless Steel
Special Features	Motion Sensor, Quiet Close, Removable Lid, Water Resistant
Item Weight	5.04 kg

Ninestars with Stainless Steel Base & Oval, Silver/Black Lid, 21 Gal

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions